Terms of Sale

Terms of Sale

Last modified: June 2018

These provisions apply to to purchases of products on www.ralphlauren.fr (the “Website”) for delivery in France only (the "Territory").

Please read the following terms of sale (the "Terms of Sale") carefully before purchasing any product on the Website. By purchasing any product using this Website, you agree to be bound by these Terms of Sale..

We may change our Terms of Sale from time to time. We recommend you to check the latest version of the Terms of Sale whenever you place an order.

The products available on the Website are offered for sale by Ralph Lauren Europe Sàrl ("Ralph Lauren"), a company registered in Switzerland with company number CH-660-0313003-0. Our registered office is at 24 Route de la Galaise, CH - 1228 Plan-les-Ouates (Switzerland). Our VAT number is 060.720.034. However, please be aware that Ralph Lauren has partnered with Radial Commerce Limited to provide specific services to complete your purchases on this Website. However, please be aware that Ralph Lauren has partnered with Radial Commerce Limited to specific services to complete your purchases on this Website. Radial Commerce Limited is located at Unit 2, Broadgate, Oldham Broadway Business Park, Chadderton, Oldham OL9 9XA, United Kingdom.

In these Terms of Sale the terms "we", "us" and "our" refer to Ralph Lauren and "you" refers to you, the user of the Website.

 

Eligibility to purchase product from this Website

You do not have to register to explore the Website or to purchase products through it, but registering and creating an account with us will allow you to fully enjoy the Website. Not only will shopping be easier, but your entire experience with us will become customised over time.

By creating an account, you can store credit card information for easier and faster checkout, maintain an address book, review your order history and edit billing or delivery information.

When you register or make purchases through the Website, you will be required to provide certain information including your name, phone number and e-mail address. You will also be required to provide valid details of a credit or debit card (or such other payment mechanism as is permitted by these Terms of Sale) which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You warrant that all information you provide to us at any time is true, accurate and complete.

All personal information that you provide when using the Website will be used in accordance with our Privacy Notice and applicable laws.

By placing an order through this Website you warrant that you are at least eighteen (18) years old and that you are capable of entering into legally binding contracts.

We will only deliver products to addresses within the Territory. Orders that are placed for delivery to addresses outside the Territory will be automatically rejected during the order process. Please note that we currently do not offer shipments to any overseas departments, regions, territories, or collectivities of France..

 

Shopping Bag and Wish List

The Shopping Bag holds the products you have selected to purchase while you shop. Products you place in your Shopping Bag will remain there until you purchase them, remove them or move them to your Wish List. They will remain there even after you leave the Website unless they go out of stock before you complete your purchase in which case they will be automatically removed from your Shopping Bag.

Your Wish List allows you to store details of products that you are thinking about buying. This feature saves your selections even after you leave the Website, making it easy to relocate and purchase your favourite products in the future. Products will remain in your Wish List until they are moved to your Shopping Bag or removed.

Please note that products in your Shopping Bag or on your Wish List are not reserved for you, and they will be available for purchase by other customers until you have submitted and we have confirmed your order for them in accordance with these Terms of Sale.

 

Making a purchase

In order to purchase a product using this Website, you must add it to your Shopping Bag and then indicate that you wish to purchase that product by proceeding to the Checkout section of the Website and entering the relevant information where instructed. You will be provided with an opportunity to review your order, check the total price of your order and the information you have provided and correct any input errors before confirming your purchase. Finally you will have to confirm that you have read and agree with these Terms of Sale.

Once you have submitted your order, we will send an e-mail to the e-mail address you have provided confirming your order and setting out details of the ordered product(s). The language of the contract will be French.

We reserve the right to reject orders from any customer with whom we have an ongoing legal dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.

We reserve the right to reject orders from any customer with whom we have an ongoing legal dispute regarding a prior order. We may cancel any order if we suspect any fraudulent activity and may refuse to process orders from customers with a previous fraudulent order history.

When we e-mail you the confirmation that your product(s) have been dispatched we will attach an electronic invoice in respect of your order. Please note that we do not issue paper invoices.

 

Products on this Website

Not all of the products we sell are available for sale through the Website. Additional products are available in Ralph Lauren stores and corners all around the world. Please visit us here in order to find the nearest points of sale.

In the event that a product you have ordered is unavailable, we will inform you of this within seven (7) days of receiving your order. We will, where possible give you the option to order a different product of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit card and, in the event that your debit card has already been charged, a full refund will be made.

We have made every effort to display the colours and textiles of our products that appear on the Website as accurately as possible; however, as computer monitors vary, we cannot guarantee that products will be exactly as depicted on the Website.

 

RL Custom Shop

Customisation is available for some but not all of our products. Where customisation is available you may request the addition of a combination of letters to be applied to the product as well as to change the colour of the product, the embroidery and the Ralph Lauren pony logo. . While we accept most customisation requests, we cannot accept those that we consider inappropriate or detrimental to our product and/or brand. If we do reject a customisation request we will cancel your order and notify you by e-mail. If we cancel your order after your chosen payment method has been charged we will refund the payment to you.

Whilst we have the right to decline your request to customise our products, you acknowledge that you are solely responsible for any request you make. You warrant that you have the right to make your request and that customising our products in accordance with your request shall not infringe the rights of any third party. You agree that you will have no (intellectual property) rights in your customisation. You agree and understand that you have no exclusivity in any customisation and shall have no claim against us or any other party in the event a personalisation identical or similar to yours is used or designed by any person.

 

Prices

All prices shown on this Website are in Euros and inclusive of sales tax at the applicable rate. All prices are applicable to purchases made in the relevant Territory only. If your chosen payment method is not denominated in Euros, the final price of any products you purchase will be calculated in accordance with the exchange rate on the date your payment provider processes your payment.

The price of the RL Custom Shop service will vary. The method of calculating the final price will be confirmed to you before we ask you to confirm your order.

Delivery charges are calculated in accordance with the Shipping Policy available on the Website. You will be shown the charges for delivering your order before we ask you to confirm your order.

From time to time we may offer certain promotions for eligible purchases or eligible customers. Please ensure that you read the terms of the promotion and enter any applicable Promotional Code on the Payment page or the Review Your Order page. If your Promotional Code qualifies, your deduction will be displayed in the payment summary. Only one Promotional Code per order will be accepted. Please note that we reserve the right to cancel orders in the event that an unauthorised Promotional Code is used. A Promotional Code cannot be applied retrospectively to orders that have already been placed.

 

Website Price Guarantee

If we make a permanent price reduction on any product you have purchased from the Website, you may request a refund of the price difference. Your request for a refund must be made within ten (10) days of delivery of the relevant product. Please be aware that the exact style, size and colour of the relevant product must be available for purchase at the time you request the refund in order to qualify for the price adjustment. Price adjustments are accepted on product purchased at the full retail price only. Please note that promotional sales prices are not permanent price changes and are not included in this guarantee. Please Privacy Notice. For added security, the billing address you provide must exactly match the address on file at your debit or credit card. The processing of your order may be delayed if these addresses are different.

We will prosecute any fraudulent activities relating to any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

 

Order Tracking and Delivery

Once your order has been confirmed, we endeavour to dispatch purchases within one (1) to two (2) working days of confirming your order (working days exclude Saturdays, Sundays and Public holidays), and to deliver your order in accordance with the timescales set out in our Shipping Policy Stated delivery times are estimates only, and are measured from the date of dispatch. Each address you instruct us to deliver to, including gift-recipient addresses, is considered a separate order and is subject to applicable delivery charges. Customising a product requires additional processing time for your entire order, and all orders that include RL Custom Shop product may take longer to deliver.

Once your order is placed, we will send an e-mail confirming the details of your order and the selected delivery method. Your Order History on the Website lists the current status of pending orders. You may check your order status through the Order History area of My Account or the Track Your Orders option. You can also Returns Policy

 

Returns

If you wish to return your products, please see our Returns Policy. This Return Policy does not affect your statutory rights. If you wish to purchase a new item, please place a new order through RalphLauren.fr or through our Customer Assistance.

 

Additional Provisions relating to Cancellations and Returns

Please note that following products cannot be returned (unless they are faulty):

bespoke customised goods (including those ordered using the RL Custom Shop).
perfume if the sealed packaging has been opened.
swimwear and underwear where the hygiene strip has been removed (Please note in the interests of hygiene, swimwear and underwear must be tried on over your own underwear without removing the adhesive strip.)

We may refuse returns where products are soiled, show signs that they have been worn, the tags have been removed or the adhesive strip has been removed. Alternatively we may make a deduction from any refund due to you for loss in value of any product you return, if the loss is the result of unnecessary handling or use by you.

We will prosecute any fraudulent activities, including without limitation, any attempt to reverse or seek a refund of a valid charge for an order that has been properly fulfilled and delivered to you and is not subject to a right of return.

Product purchased via the Website may only be returned in the manner outlined above and cannot be returned to a Ralph Lauren store or any other point of sale.. Products purchased from Ralph Lauren stores and other points of sale must be returned to a store in person.

For further details on our returns policy and how to cancel an order, please see our Returns Policy

 

Customer Assistance

If you have any questions, comments or complaints about the goods you have ordered, please contact us at:

Ralph Lauren Europe Sàrl
Attention: Customer Assistance
24 Route de la Galaise
1228 Plan-les-Ouates
Switzerland
France: +33 (0)1 57 32 47 75

If you would prefer to send us an email, you can do so by clicking here

You may also submit any complaint about the product ordered through the European Commission platform for Online Dispute Resolution accessible through the following internet address: http://ec.europa.eu/odr

Warranties

As a French consumer, you are eligible to the application of the legal warranties against hidden defect and non conformity described below.

When acting on the grounds of the legal guarantee of conformity, the consumer:

benefits from a two-year period from the delivery of the good in which to act ;.
can choose between the repair or the replacement of the good, subject to the conditions regarding costs provided for by Article L. 217-9 of the French Consumer Code;
•is exempted from having to prove the lack of conformity of the good for the two years following the delivery of the good (and for six months following the delivery of the good, for second-hand goods).

The legal guarantee of conformity applies regardless of the commercial guarantee eventually offered;

The consumer can decide to apply the legal guarantee for hidden defects within the meaning of Article 1641 of the French Civil Code. In such a case, he can choose between the cancellation of the sale or a reduction of the sale price, pursuant to Article 1644 of the French Civil Code.


Article L. 217-4 of the French Consumer Code

The seller shall deliver a good in conformity with the contract and shall be held liable for the lack of conformity existing at the time of delivery. He shall also be held liable for the lack of conformity stemming from the packaging, the fitting instructions or the installation when such installation is the responsibility of the seller pursuant to the contract or has been conducted under his supervision.


Article L. 217-5 of the French Consumer Code
The good shall be deemed in conformity with the contract:;

1° If it is fit for the use usually expected from a similar good and, where appropriate:
if it matches the description given by the seller and has the qualities that such seller presented to the buyer by means of a sample or model;
if it presents the qualities that a buyer can legitimately expect given the public statements made by the seller, the manufacturer or its representative, in particular in the advertising or the labelling;
2° Or if it presents the characteristics mutually agreed upon by the parties or is fit for any special use intended by the buyer, made known to the seller and which the latter agreed to.


Article L. 217-12 of the French Consumer Code
The action resulting from the lack of conformity shall lapse two years after the delivery of the good.;

Article 1641 of the French Civil Code
The seller shall guarantee the sold good for hidden defects which make it unfit for its intended use, or which diminish this use to such an extent that the buyer would not have bought it, or would only have accepted to buy it for a lesser price, had he been aware of such defects.


Article 1648 of the French Civil Code
The action resulting from hidden defects has to be filed within two years of the discovery of the defect.

Article L. 217-16 of the French consumer code
During the effective period of the commercial warranty offered to a buyer at the time of acquisition or repair of a tangible asset, if the buyer requires from the seller a repair covered by the warranty, any period of seven days or more during which the goods are out of use for repair shall be added to the remaining term of the warranty. Such period shall run from the request for intervention made by the buyer or from the date when the said good is made available for repair, if this date is posterior to the request for intervention.

 

Limitation of Liability

Please note that nothing in these Terms of Sale affects your statutory rights as a consumer.

To the extent permitted by the applicable law, neither Ralph Lauren nor any of its affiliates will be liable to you for any indirect loss or damage incurred by you under these Terms of Sale in connection with your purchase of any Products through the Website.

We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this is due to any cause beyond our reasonable control including without limitation, act of God, explosion, flood, war and civil disturbance, strike, industrial action or stoppages of work, or any other force majeure event as commonly defined by courts.

Nothing in these Terms of Sale shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) any other liability which cannot be excluded or limited under applicable law.

 

General

Clause headings are for convenience only and do not affect the interpretation of these Terms of Sale. These Terms of Sale constitute the entire agreement and understanding between you and Ralph Lauren with respect to the purchase of goods via the Website and supersede all prior communications between you and us.

If any provision of these Terms of Use is unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Sale and shall not affect the validity and enforceability of any remaining provisions.

Any failure or delay by us in enforcing (in whole or in part) any provision of these Terms of Sale will not be interpreted as a waiver of our rights or remedies.

 

Governing Law and Jurisdiction

These Terms of Sale shall be governed by French law. Disputes arising under or in connection with these Terms of Sale (including non-contractual disputes) shall be subject to the non-exclusive courts of France, provided, however that the foregoing shall not affect the right of either party to sue in any venue of competent jurisdiction under applicable procedural law.

Thank you for shopping at www.RalphLauren.fr